Last Updated: January 2, 2024
Welcome to Ghoroa Hotel and Restaurant's Home Delivery Apps and Website! We appreciate your trust in us for ordering delicious meals from our menu. To ensure a smooth and satisfactory experience for our customers, we have established a comprehensive refund policy. This policy is designed to provide clarity on the circumstances under which refunds may be issued and the procedures to follow.
Before diving into the details of our refund policy, it's essential to understand the eligibility criteria for requesting a refund. Refunds may be considered under the following circumstances:
To initiate the refund process, contact our customer support team through the app or website. Provide essential details, including your order number, the reason for the refund request, and any supporting evidence.
Our customer support team will review your request and may request additional information or clarification. The verification process aims to ensure the legitimacy of refund claims and improve our services based on customer feedback.
If your refund request is approved, the amount will be refunded to your original payment method within a specified period. Refund rejections will be accompanied by a detailed explanation of the decision.
You will be notified of the refund approval or rejection via email or app notification. For approved refunds, an estimated timeline for the return of funds will be communicated.
If you cancel your order before dispatch, the refund will be processed promptly, typically within 1-2 business days.
Refunds for quality issues or incorrect items will be processed upon verification, usually within 3-5 business days.
Refunds for significantly delayed deliveries will be processed after confirming the delay, typically within 5-7 business days.
Refunds will be issued to the original payment method used for the order. If the original payment method is no longer valid, our customer support team will work with you to find an alternative solution.
The refund amount will be determined based on the specific circumstances of each case. It may include the entire order amount or a partial refund, depending on the nature of the issue.
Ghoroa Hotel and Restaurant reserve the right to amend or update this refund policy at any time. Customers will be notified of any changes through the app, website, or email. It is the customer's responsibility to stay informed about the current policy.
Before confirming your order, review the items, quantities, and delivery details to avoid potential issues.
If you encounter any problems with your order, report them to our customer support team as soon as possible.
When submitting refund requests, ensure that all information provided, including order numbers and descriptions of issues, is accurate and complete.
Ghoroa Hotel and Restaurant may consider exceptions to this refund policy in exceptional circumstances. Such exceptions will be made at the discretion of the management and will be communicated to the customer on a case-by-case basis.
For any queries or concerns related to our refund policy, please contact our customer support team:
At Ghoroa Hotel and Restaurant, we are committed to providing a delightful dining experience through our home delivery services. Our refund policy is designed to address unforeseen issues and ensure that our customers feel confident in their transactions with us. We appreciate your understanding and cooperation in adhering to these guidelines.
Thank you for choosing Ghoroa Hotel and Restaurant. We look forward to serving you with excellence!
Note: This refund policy is subject to change, and customers are advised to review the policy periodically for updates.
