Ghoroa Hotel and Restaurant ("Company," "we," "our") is committed to protecting the privacy of our customers ("you," "user"). This Privacy Policy explains how we collect, use, and disclose information obtained from users who visit our website, order through our online delivery platform, and use our services. By accessing or using our website or services, you agree to be bound by this Privacy Policy.
Information Collection
Personal Information: We collect personal information from you when you create an account, place an order, or communicate with us through our website or online delivery platform. This information may include your name, email address, phone number, delivery address, payment information, and any other information you voluntarily provide.
Device and Usage Information: We may collect information about your device and usage patterns when you access our website or use our online delivery platform. This information may include your IP address, browser type, operating system, device type, usage history, and other technical data.
Location Information: We may collect your location information when you use our online delivery platform to facilitate delivery services. We will only collect this information with your express consent.
Use of Information
We use the information we collect to:
Provide and improve our services, including order processing, delivery, customer support, and personalized recommendations.
Personalize your experience by recommending products and services that may be of interest to you.
Conduct marketing and advertising campaigns, including targeted advertising based on your preferences and interests.
Comply with legal and regulatory requirements, such as maintaining accurate financial records and responding to legal requests.
Disclosure of Information
We may share your information with third-party service providers who assist us in providing our services, such as payment processors, delivery partners, marketing agencies, and customer support providers. These service providers are contractually obligated to protect your information and use it only for the specific purposes for which it was disclosed.
We may also disclose your information to government agencies or law enforcement officials if required by law or to comply with a valid legal process, such as a subpoena or court order.
Data Security
We take appropriate measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
Encrypting your personal information during transmission and storage.
Implementing strong security controls to prevent unauthorized access to our systems.
Regularly monitoring our systems for vulnerabilities and attacks.
Educating our employees about the importance of data security and privacy.
Your Rights
You have certain rights regarding your personal information, including the right to:
Access your personal information.
Correct any inaccurate personal information.
Request that we delete your personal information.
Withdraw your consent to the processing of your personal information.
Lodge a complaint with the appropriate data protection authority.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. We will notify you of any significant changes by posting a notice on our website and/or sending you an email.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at [email protected] or +8801759601118.
